FAQs

About Ketchup TV

What is Ketchup TV?

Ketchup TV is the new TV on demand Channel for kids packed with all their favourite shows.

How much content is there on Ketchup TV?

We have hundreds of episodes available at any one time. Viewers have access to unlimited streaming of all shows in the completely free of charge. Ketchup TV adds and refreshes content regularly.

How can I find out about whats new on Ketchup TV?

Register your details with Marty at "Join the Club' in the menu bar and we will keep you up to date on what’s coming up and what’s new.

About Subscriptions

Is there a charge for watching Ketchup TV

No. Ketchup TV is Free - On Demand - TV for kids.

About the Ketchup Store

Technical Requirements

How do I access Ketchup TV on my TV?

Ketchup TV is available on Freeview Channel number 96 and as an App on all SMART Samsung TV’s and LG TV's that are connected to the Internet. To view Ketchup TV for the first time your TV will need to be connected to the internet, on Freeview simply click on the channel number, to exit simply select channel up or down as you would when you change a normal broadcast channel.
Once you are in SMART TV hub, go to Apps and search for Ketchup TV (if you can't see the Ketchup TV brand icon already displayed), click on the Ketchup TV Icon to download it. Once it has downloaded, Ketchup TV will be available within your list of Apps on the SMART TV page. Just click on the Ketchup TV Icon to launch.

Does it work on tablets or smart phones?

Yes, Ketchup TV works on all Android and Apple tablets and smart phones. The app is available to download from the Google Play Store and the Apple App Store.

Can I access Ketchup TV on any TV?

No, Ketchup TV is currently only available on a Samsung SMART TV that is connected to the internet. Ketchup TV is also available on Freeview TV’s that are connected to the internet, although we have experienced some issues on a range of Sony TV's, so please check in with us at support@ketchuptv.co.uk if you are experiencing problems.

Watching Ketchup TV

What happens if I want to stop watching a programme and want to return to it later?

No problem, just switch off Ketchup TV and when you return it will ask you if you would like to resume watching or start from the beginning of the programme.

How do I use My Library?

When you are viewing a programme and see one that you would like to save to watch later, you can click on ‘Add to Favourites’ and it will appear in ‘My Library’ on the main Ketchup TV screen.

Contact Ketchup TV

How do I contact Ketchup TV?

Why not ‘Join the Club’, or should you have any questions about Ketchup TV or any of our services and wish to contact us directly please email us on support@ketchuptv.co.uk or call us on 01223 750038. We are always pleased to hear from you.