FAQs

About Ketchup TV

What is Ketchup TV?

Ketchup TV is the new TV on demand Channel for kids packed with all their favourite shows.

How much content is there on Ketchup TV?

We have hundreds of episodes available at any one time. Subscribers have access to unlimited streaming of all shows in the Subscription Pack. Ketchup TV adds and refreshes content regularly.

How can I find out about whats new on Ketchup TV?

Register your details with Marty at "Join the Club' in the menu bar and we will keep you up to date on what’s coming up and what’s new.

About Subscriptions

How do I subscribe to Ketchup TV Subscription Pack?

To subscribe simply click on the show of your choice, select an episode, press the Watch | Subscribe button and complete the subscription box. Alternatively you can subscribe via the Subscription Pack splat and press play, or under My Account/My subscription.

What do I get when I subscribe to Subscription Pack?

Subscription Pack gives you access to all the content in the Subscription Pack category via the menu bar on the left of the app. Watch any of the shows at any time on the device of your choice. Our videos do not contain adverts, so there will be no interruptions.

How do I redeem a Free Subscription voucher?

Go to Ketchup TV on either your SMART TV, Tablet or Smartphone and click on the ‘Sales & Promotions’ tab on the top right hand side of screen. Simply select 'Enter Promo Code', add your code and confirm to activate your free subscription period.

How much does it cost to subscribe to Ketchup TV?

The cost to subscribe to the Ketchup TV Subscription Pack is £2.29 each month.

How do I cancel my Subscription?

There is no minimum contract period so should you wish to cancel at any point, you can simply select ‘My Account/My subscription’ and click the ‘Cancel’ button. No further subscription payments will be taken from your credit card.

Can I use my subscription across different TVs, tablets and mobiles?

Yes, this is done by simply selecting ‘My Account/Connect Devices’ and click on 'Generate New Code' and you will be presented with a unique 8 digit code. You will need to enter this code on the additional device of your choice by selecting ‘My Account/Connect Devices’ and click on 'Activate Code', enter the 8 digit code and confirm. You can synchronise your Subscription Pack account on up to three devices.

About the Ketchup Store

What is the Ketchup Store?

The Ketchup Store is coming soon to Ketchup TV. It is a digital video store that will offer our viewers an extensive range of new release and best selling kids video to buy and keep. The videos available will mainly be a broad selection of current compilations and series that are NOT AVAILABLE on popular subscription video-on-demand services. Content purchased in the store will be stored in our Ketchup Cloud so viewers can stream to the device of their choice at their convenience. Customers will also have the option to download purchased content on to their tablets or smartphones to view video offline or abroad.

Technical Requirements

How do I access Ketchup TV on my TV?

Ketchup TV is available as an App on all SMART Samsung TV’s that are connected to the Internet. To view Ketchup TV for the first time you will need to press the SMART button in the centre of the remote control. Once you are in SMART TV, go to Samsung Apps and search for Ketchup TV. Click on the Ketchup TV Icon to download it. Once it has downloaded, Ketchup TV will be available within your list of Apps on the SMART TV page. Just click on the Ketchup TV Icon to launch.

Ketchup TV will be available on Freeview TV’s that are connected to the Internet in the Autumn of 2015.

Does it work on tablets or smart phones?

Yes, Ketchup TV works on all Android and Apple tablets and smart phones. The app is available to download from the Google Play Store and the Apple App Store.

Can I access Ketchup TV on any TV?

No, Ketchup TV is currently only available on a Samsung SMART TV that is connected to the internet. Ketchup TV will be available on Freeview TV’s that are connected to the internet in the Autumn of 2015.

Watching Ketchup TV

What happens if I want to stop watching a programme and want to return to it later?

No problem, just switch off Ketchup TV and when you return it will ask you if you would like to resume watching or start from the beginning of the programme.

How do I use My Library?

When you are viewing a programme and see one that you would like to save to watch later, you can click on ‘Add to Favourites’ and it will appear in ‘My Library’ on the main Ketchup TV screen.

Contact Ketchup TV

How do I contact Ketchup TV?

Why not ‘Join the Club’, or should you have any questions about Ketchup TV or any of our services and wish to contact us directly please email us on support@ketchuptv.co.uk or call us on 01223 750038. We are always pleased to hear from you.