FAQs

About Ketchup TV

What is Ketchup TV?

Ketchup TV offers TV on demand Channel for kids packed with all their favourite shows.

How much content is there on Ketchup TV?

We have hundreds of episodes available at any one time. Viewers have access to unlimited streaming of all shows, completely free of charge. Ketchup TV adds and refreshes content regularly.

How can I find out about whats new on Ketchup TV?

Register your details with Marty at "Join the Club' in the menu bar and we will keep you up to date on what’s coming up and what’s new.

About Subscriptions

Is there a charge for watching Ketchup TV?

No. Ketchup TV is Free - On Demand - TV for kids.

About the Ketchup Store

Technical Requirements

How do I access Ketchup TV on my TV?

Ketchup TV is available on Freeview Channel number 211 To view Ketchup TV for the first time your TV will need to be connected to the internet, on Freeview simply click on the channel number, to exit simply select channel up or down as you would when you change a normal broadcast channel.

We are also available on YouView on channel number 211 and in the on-demand section through the portal players.

Does it work on tablets or smart phones?

We have taken down our mobile apps for a few weeks whilst we prepare to launch new ones. These will be ready soon.

Can I access Ketchup TV on any TV?

Ketchup TV is only available on TVs that are connected to the internet. We have experienced some issues on a range of Sony TV's, so please check in with us at support@ketchuptv.co.uk if you are experiencing problems.

Watching Ketchup TV

What happens if I want to stop watching a programme and want to return to it later?

No problem, just switch off Ketchup TV and when you return it will ask you if you would like to resume watching or start from the beginning of the programme.

How do I use My Library?

When you are viewing a programme and see one that you would like to save to watch later, you can click on ‘Add to Favourites’ and it will appear in ‘My Library’ on the main Ketchup TV screen.

Contact Ketchup TV

How do I contact Ketchup TV?

Why not ‘Join the Club’, or should you have any questions about Ketchup TV or any of our services and wish to contact us directly please email us on support@ketchuptv.co.uk or call us on 01223 750038. We are always pleased to hear from you. You can always send a message on Facebook or Instagram or you can tweet us. We will get back to you as soon as we can.